Refund policy
Nuvety Return Policy
At Nuvetyi, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
-
You have 14 days from the date you receive your item(s) to request a return.
-
To be eligible for a return, your item must be:
-
Unused and in the same condition you received it.
-
In its original packaging (if applicable).
-
Accompanied by a receipt or proof of purchase.
-
Non-Returnable Items
The following items are not eligible for return:
-
Custom-made or personalized products.
-
Items marked as final sale or clearance.
-
Worn, washed, or damaged products (unless defective or damaged upon arrival).
Return Process
-
To start a return, please contact us at support@nuvety.com with your order number and reason for the return.
-
If your return is accepted, we’ll provide instructions on how and where to send your package.
-
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original payment method within 5–10 business days.
-
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
-
We accept exchanges for the same item in a different size or color, if available. Please reach out within 14 days of receiving your order to request an exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Include photos and a description so we can make it right as quickly as possible.